Missed Appointment Policy

To ensure efficient scheduling and quality service for all clients, please review our policy on missed appointments.

Cancellation & Rescheduling

We require 24 hours’ notice for all cancellations or rescheduling requests. Please notify us by email: joel@studiojtllc.com, or text (no calls, please) 567-644-8487.

No-Shows

Missing an appointment without any prior notification (a “no-show”) will result in the lesson being re-scheduled, (payment is due at booking; every effort will be made to re-schedule any missed lessons, but it is not guaranteed for no-show makeups. Thank you for understanding.

Late Arrivals

We offer a 5 minute grace period. If you arrive late, your lesson will still end at the scheduled time +5 (when possible). Arrivals more than 10 minutes late without communication may be considered a no-show, and the no-show policy will apply.

Exceptions

For unavoidable emergencies, please contact us as soon as possible at 567.644.8487. Each case will be reviewed individually.